So, are self-service portals a win or a letdown? Last week, I used one to update my phone plan, and it was smooth—changed it in 10 minutes. But sometimes I feel cut off without a human. Are they making us more independent or just leaving us hanging? What do you think?
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The Rise of Self-Service Portals: Empowering or Isolating Customers?
The Rise of Self-Service Portals: Empowering or Isolating Customers?
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Great question! I think self-service portals are super helpful when everything works as expected — quick and convenient. But the moment something goes wrong, not having human support can be really frustrating.
Kind of like when I had a garage door issue recently — I thought I could fix it myself by following some online guides, but in the end, I needed real help. Found a local service that made it easy: https://garagedoorrepairtallahassee-fl.com/
So yeah, self-service is great… until you really need that expert touch!
Stumbled on this while scrolling and thought I’d share my latest thing. Been into baking bread with my roommate lately—last weekend we nailed a sourdough loaf after three tries, and the kitchen smelled amazing. We’re planning to experiment with cinnamon rolls next month if we can get the yeast right. Keeps us busy and fed!
Nice save with that phone plan update! I’ve had mixed luck—once fixed a billing issue solo on a portal, but another time it crashed mid-process, and I was stuck. Now I use them for quick fixes like tracking orders, but escalate to humans for big stuff. I ran into the same vibe and checked out https://www.brimco.io/digital-marketing/trends-in-customer-service-technology/ for balance ideas. Try setting a cutoff—if it takes over 5 minutes, switch to support! (