So, are self-service portals a win or a letdown? Last week, I used one to update my phone plan, and it was smooth—changed it in 10 minutes. But sometimes I feel cut off without a human. Are they making us more independent or just leaving us hanging? What do you think?
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The Rise of Self-Service Portals: Empowering or Isolating Customers?
The Rise of Self-Service Portals: Empowering or Isolating Customers?
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Stumbled on this while scrolling and thought I’d share my latest thing. Been into baking bread with my roommate lately—last weekend we nailed a sourdough loaf after three tries, and the kitchen smelled amazing. We’re planning to experiment with cinnamon rolls next month if we can get the yeast right. Keeps us busy and fed!